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Terms of Service

Effective date:

Parties

These terms govern your use of A1Express, a service provided by CLOUDN8TIVE LLP (OC447928), 82a James Carter Road, Mildenhall, Suffolk, IP28 7DE ("we", "us", "our"). By placing an order you agree to these terms in full. If you don't agree, don't use the service.

What A1Express does

A1Express files your statutory documents, starting with dormant company accounts, directly with Companies House on your behalf. You give us the information; we build the filing and transmit it. That's it.

We are a software filing agent, not an accountant, solicitor, or regulated advisor. We don't audit your accounts, verify your company's financial position, or advise you on whether you're eligible to file as dormant. That's your responsibility.

Eligibility

You must:

  • Be authorised to act on behalf of the company you're filing for (director, authorised representative, or appointed agent).
  • Hold a valid Companies House authentication code for the company.
  • Have a UK billing address and a payment method we accept.

Dormant accounts can only be filed for companies that were genuinely dormant for the relevant accounting period. Filing dormant accounts for an active company is incorrect and may constitute a criminal offence. We take no responsibility for filings based on incorrect eligibility.

Payment

The one-off fee for filing dormant accounts is £8.99 for a limited company and £19.99 for an LLP. Payment is taken at the point of order via Stripe. Your card is not charged until Companies House has accepted the filing (manual-capture model, if CH rejects the filing for a technical reason on our end, you won't be charged).

All prices shown are the total amount payable. The price you see is the price you pay. CLOUDN8TIVE LLP is not currently registered for VAT, so no VAT is added to these prices.

There is no recurring charge or subscription. Before your next accounts deadline we email you reminders; filing again is a new order at the then-current price, placed by you. You can switch reminder emails off at any time from your account or the link in any reminder email.

Refunds

If your filing is rejected by Companies House for a reason within our control (e.g. a technical error in the filing we built), we will refile at no charge or issue a full refund.

If the filing is rejected because of information you provided (wrong company number, incorrect auth code, ineligible company type), we're unable to issue a refund, but we'll give you one free refile attempt if you provide the corrected information within 14 days.

Once a filing is accepted by Companies House, the service has been delivered and no refund is available.

These refund terms apply to one-off filings. For filings made with accountant plan credits, see "Accountant plans" below, a rejected plan filing returns the credit, not cash.

Accountant plans (bulk filing credits)

Accountants and agents can buy an annual plan that credits their practice account with a set number of dormant-accounts filings for the year, at the price displayed at purchase. One credit covers one dormant accounts filing for one company (Ltd or LLP).

  • Plans are non-refundable. Once a plan is purchased, the payment cannot be refunded in whole or in part.
  • Plans renew automatically each year. You can cancel auto-renewal at any time; cancelling stops future charges and does not refund the current year.
  • Credits from your current subscription year stay usable until the end of that year. If your plan is cancelled or not renewed, any credits unused at the end of the paid-for year expire. While your plan continues to renew, unused credits roll over, and buying more credits adds to your balance.
  • If Companies House rejects a filing made with a credit, the credit is returned to your balance, the cash refund terms above apply to one-off filings, not plan filings.
  • Plans are business purchases for use in your practice; statutory consumer cancellation ("cooling-off") rights do not apply.

You remain responsible for your authority to act for each client company you file for, exactly as under "Eligibility" above.

Limitation of liability

To the fullest extent permitted by law, our liability to you for any claim arising out of or in connection with this service is limited to the amount you paid for the filing that gave rise to the claim.

We are not liable for indirect losses, lost profits, regulatory penalties imposed on your company, or consequential losses of any kind. In particular, we are not liable for late filing penalties imposed by Companies House or HMRC. Filing deadlines are your responsibility.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Acceptable use

You must not use A1Express to:

  • File accounts for a company you're not authorised to act for.
  • File accounts you know to be false or misleading (this may be a criminal offence under the Companies Act 2006).
  • Attempt to probe, attack, or circumvent our security measures.
  • Use automated scripts or bots to submit filings or abuse the rate-limited lookup API.

We reserve the right to suspend access or cancel orders where we have reasonable grounds to believe these terms have been breached.

Intellectual property

All software, trademarks, copy, and design on this service belong to CLOUDN8TIVE LLP or are licensed to us. You're granted a limited, non-transferable licence to use this service for lawful filing purposes only.

Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. Material changes will be communicated by email to registered users at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.

Contact

Questions about these terms: support@a1express.digital

Terms of Service | A1Express